At Orders Hubs, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure a smooth shopping experience. Please read our policy carefully to understand the process and eligibility criteria for returns and refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, undamaged, and in its original packaging.
  • The return request must be initiated within [X] days of receiving the order.
  • Certain products, such as personal care items, perishables, and customized products, may not be eligible for returns due to hygiene and customization reasons.

2. How to Initiate a Return

To request a return, please follow these steps:

  1. Contact Us: Email our support team at [support@ordershubs.com] or use our online return request form.
  2. Provide Order Details: Include your order number, product details, and reason for the return.
  3. Receive Confirmation: Our team will review your request and provide you with a return shipping address and instructions.
  4. Ship the Item: Return the item using a reliable shipping service. Customers may be responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Policy

Once we receive and inspect your returned item, we will process your refund based on the following terms:

  • Approved refunds will be credited back to your original payment method within [X] business days.
  • Shipping charges are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged item).
  • If the refund is approved, you will receive a confirmation email.

4. Exchanges

We only offer exchanges for defective, damaged, or incorrect items. If you need an exchange, please contact us within [X] days of receiving your order.

5. Non-Returnable Items

The following items are not eligible for returns:

  • Gift cards & digital downloads
  • Health & beauty products (for hygiene reasons)
  • Perishable goods (food, flowers, etc.)
  • Customized or personalized items

6. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

  • Check your bank account again.
  • Contact your credit card company, as it may take time for the refund to reflect.
  • If you still have concerns, email us at [support@ordershubs.com] for assistance.

7. Contact Us

For any refund or return inquiries, please reach out to our customer support team at:
📧 Email: support@ordershubs.com
📞 Phone: [#]
📍 Address: [Unit E5 Telford Rd, Bicester OX26 4LD, United Kingdom]

At Orders Hubs, we are committed to providing a seamless shopping experience. Thank you for choosing us!