1. Return Eligibility

We accept returns under the following conditions:
✅ Items must be unused, undamaged, and in their original packaging.
✅ Return requests must be initiated within [X] days of receiving the order.
✅ Certain items, such as personal care products, perishable goods, and customized items, are non-returnable due to hygiene and customization reasons.

2. How to Initiate a Return

To request a return, follow these steps:

1. Contact Us: Email us at support@ordershubs.com with your order number and reason for return.
2. Receive Confirmation: Our team will review your request and provide a return shipping address and instructions.
3. Ship the Item: Send the item back using a reliable shipping service. Customers may be responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Process

Once we receive your returned item and verify its condition, refunds will be processed as follows:

• Refunds will be issued to your original payment method within [X] business days.
• Shipping fees are non-refundable, except in cases where the return is due to our error (e.g., damaged or incorrect item).
• If the refund is approved, you will receive a confirmation email.

4. Exchange Policy

• We offer exchanges for defective or incorrect items. If you need an exchange, please contact us within [X] days of receiving your order.
• If the desired item is out of stock, you may choose a replacement or receive a refund.

5. Non-Returnable Items

The following items are not eligible for returns:
🚫 Gift cards & digital products
🚫 Health & beauty products (for hygiene reasons)
🚫 Perishable goods (food, flowers, etc.)
🚫 Customized or personalized items